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Frequently Asked Questions

You've got questions? We've got answers!

 

How do I book a session with you?

Simply send us a message! Whether you inquire on our website, Facebook, Instagram, or even give us a call, we will be able to guide you along the way to ensure you book the best package that fits your requests.

Do I need to leave a deposit?

Yes! A 50 % deposit is due to secure your session date and time. Sessions that are temporarily booked, but have not yet received a deposit, are held for 48 hours. If we do not receive your payment within the 48 hour time frame, the session is given to the next client.

How long will my session take?

Each session has a different time frame we like to stick to. This question often comes up with our Newborn Clients and while we want to tell you 1 hour and you'll be free to go... Baby is boss on picture day! So expect to enjoy a couple hours of relaxing when you come in, we will take care of everything else.

When should I book my Maternity Session?

The best time to book is once you are in your second trimester. Between 28 - 32 weeks is recommended. Babies pick their own birthdays sometimes, so booking during this time gives us the best chance to capture your inner Goddess.

What do I need to bring to my Maternity Session?

Just you and your beautiful bump! (Maybe don't forget your spouse too!) When you arrive for your maternity session we ask that you come photo ready. Should you need to touch up before your studio session begins, we advise you to bring along any extra toiletries, styling tools or clothing items that you may need to get yourself feeling glamourous. We have a large selection of beautiful gowns in studio that you are welcome to choose from prior to your session. (click here to view)

When should I book my Newborn Session? 

Right when you book your maternity session! (Or when you are around 28-32 weeks). This gives you a guaranteed spot for the month you are due. Once baby is born, we ask that you contact us as soon as you can (before mom brain kicks in), then we schedule their photos within 14 days of their birthday. Although we advise booking in advance, we do save space each month for last minute bookings. Things change, baby's arrive when they want to, and often times parents don't plan for photos due to the uncertainty. This one is just for you! Just because you didn’t book while pregnant, doesn't mean should have to miss your chance. Newborn sessions take place Monday and Wednesday mornings at 10 am. Should you need a weekend date, please request this at the time of booking so we can be sure to can accommodate. Only one newborn session is booked per date due to the length of time each session can go for. 

How old should my baby be to have a newborn session?

Newborns are best under 21 days. This is when they are still their sleepiest and pose the best. We usually schedule babies between 3- 14 days. Missed the mark? Don't worry! Posing comes with lots of practice and LOTS of patience! Older babies may move around more and stay awake sometimes, but that means we can capture their little personalities along the way.

What do I need to bring to my Newborn Session? 

Yourself, baby, and a full diaper bag! When it is time for your session, you will receive our Newborn Session Prep Guide, where you will find a checklist of the essentials to bring along to your session. We provide everything else along the way.

 When should I book my child's Cake Smash? 

We recommend 3-4 weeks before your baby's birthday. Cake smashes involve LOTS of planning and set up. Not only does this give us the best time to create the ultimate cake smash experience, but this way we can get you the final images back right in time for their birthday!

What do I need to bring to a Cake Smash Session?

Your baby is the star of the show on cake smash day! We provide the cake, outfit, and full set up. When it is time for your session you will receive our Cake Smash Prep Guide, where you will find a checklist of the essentials to bring along to your session, as well as tips on how to prepare your baby for their first cake experience!

Where do sessions take place?

Studio style sessions take place at our commercial studio, located in Mission City, British Columbia. Having a 2000 sqft. studio allows for more flexibility when it comes to setting up for each session. A controlled environment is very important for these sessions, whether it's the perfect lighting or perfect temperature. This ensures we have the ideal settings to create beautiful images for you. On location sessions vary each year, with client favourites such as: Pitt Lake and the Sunflower Festival, we look forward to scouting the perfect outdoor location for those who love some fun in the sun or catching snowflakes in the winter time. Unfortunately at this time, we do not offer at-home sessions. 

Can I get ready in the studio? 

Please come photo ready. In order to run smoothly and within a timely manner we ask that you are red carpet ready when you arrive! If you need to adjust anything before your session this does cut into your session time and may result in less photos being taken. If you are coming for a newborn session that includes family portraits, or a maternity session in studio, you are welcome to get ready in the studio while we are working with your baby, or do any touch ups you may need before your maternity session begins.

What should I wear?

Wearing neutral colours is best. Try to avoid  logos, loud prints and bold colors. Please check in on which backdrops we will be using for your session so you can plan your outfits in advance. Need something to wear? We have a client closet with a large selection of beautiful gowns, sitter outfits and more. (click here to view). Gown rentals not included in your session will be billed at an additional $50 fee. Still not sure what to wear? Let us know! We'd love to help you coordinate.

Do I get to choose my own images?

This is our favourite part! We send out a proofing gallery. This ensures you love the photos you get. The proofing gallery is sent within a week of your session date via email. From there you will decide on the images you wish to add to your package! Once you have chosen, we begin the editing process. You will receive you completed gallery within 3 weeks of your session. We do not offer in house printing or photobooks at this time.

I want more images than what my package includes, can I buy more?

Of course! All packages come with a set amount of images but sometimes it isn't enough! You can purchase additional images at the following rates:
$20.00 for single images, $180.00 for 10 images, and $340 for 20 images.

Can I reschedule if I get sick?

Yes! Our studio has a strict No Illness Policy (this includes children as well as parents). Please notify us of any signs of communicable illness (fever, cough, runny nose etc.) prior to your session. Your sessions will be rescheduled in the event of any illness. In addition, families arriving for sessions that have anyone showing signs of illness will be kindly asked to reschedule on the spot.

What are your studio cleaning policies?

Health and safety has always been our #1 priority when working with children. We take every precaution when it comes to planning your session. All props, studio equipment, seating areas, and change table, are wiped down and sanitized before your session. Handwashing occurs regularly before handling children and studio floors are mopped twice a day. We ask that you please remove your shoes upon entering the studio to avoid tracking any unwanted germs indoors. If you wish to wear shoes in your photos, please bring a clean pair to change into. 

What are your COVID-19 studio policies?

While we already follow strict cleaning guidelines, we have added a few more steps to ensure the safety of every client walking into our studio and to help reduce the spread of COVID-19: 

  1. BEFORE YOUR SESSION you will be required to fill out our health screening questionnaire. If you fail to complete the form, your session will be terminated. 

  2. When you arrive for your studio session, we ask that you let us know and wait inside your vehicle until you are notified that we are ready for you.

  3. Masks will be mandatory for parents or guardians not participating in the session as well as the photographer and additional staff are required to wear a mask during your session.

  4.  All clients will receive a temperature check upon entering the studio.

  5. Hand sanitization is required, we provide sanitizer at the door, or you may use your own.

  6. No outside food or drinks are allowed in the studio. This does not apply to parents with children under the age of 3, parents coming for Newborn Sessions or parents coming for a Cake Smash.

  7. Hospital Grade disinfectant will be used throughout the studio before your session takes place.

    We appreciate everyone's patience and cooperation during these unprecedented times.

Still need some questions answered? No problem, send us a message and we will be happy to help.